1 / 5See Less
Overall rating by Laura
Ease of use20%
I would give this site 0 stars if I could. Initially had a good experience but been caught out by the auto-renewal. Initially signed up for 6 months not realising that my subscription would be auto-renewed. They do not provide you with a reminder beforehand - very sneaky. I even had suspended my account after one month so had only used the service for one month and ended up paying for 12!
Customer service is appalling - called and spoke to them. Expecting any reasonable company to see I had not even used the service and as the auto-renewal is in the small print in the Terms and conditions that through good will they would at least offer a part refund - no such luck. Complete refusal and just saying it was my fault as I had not read the terms and conditions. I have never been treated this way before and something should be done about this. I cannot understand how this is even legal. I would recommend anyone who is thinking about signing up for anything like this to read the small print as if they can take your money they will.