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Overall rating by jonathan
Ease of use20%
Zoosk can be a bit of a rip off. You have to be very careful if you have premium membership as it will automatically renew and you will be charged. On most sites that have a membership you can cancel on the same day that you signed up and the benefits of you membership will continue until the date expires. Not so with Zoosk: By cancelling your premium membership now, you immediately forfeit all your premium membership benefits. If you wish to continue taking advantage of premium membership benefits before the next payment is due, cancel at a later time (before the next payment is due.) So you have to remember to cancel as close as possible to the cut off date. This is outrageous; I view it as a scam. Zoosk says this about it: “We hate worrying about paying bills as much as you do. That's why we automatically renew your membership so you have one less thing to worry about. Remember that you can always cancel your membership by visiting the settings page and if you are paying via PayPal, it is a onetime charge and will not automatically renew.”
The above statement from Zoosk is crap, it is only another way to extract money in a sneaky way, but they cannot do it with pay pal for technical reasons, if they could they would. They could easily change it so benefits of your membership will continue until the date expires, but they do not as extraction money from you in any way possible is the goal. The other things to look out for is coins, it will top up automatically if you don’t turn the function off. Zoosk should have the auto-refill set at off, so it you wish you can turn it on. Zoosk say this: “We want to make it easy for you to send gifts, unlock conversations, or send a special delivery to that special Zoosker. That's why we offer the option to automatically refill your Coins balance when it reaches 10 or less, so you have one less thing to worry about. Remember that you can always un-check this option when you purchase Coins by credit card, or by visiting Settings, and then Coins to turn this option off after your purchase. If you are paying for Coins via PayPal or bank transfer, it is a one-time charge and will not automatically refill.”
One less thing to worry about, what crap, they are hoping you will not notice that you have to turn it off. The price of gifts is outrageous, some gifts are 750 coins, which could cost at the cheapest rate .106 cents per coin would be 750 x .01067= $80. At the high end it would be 750 x.1578= $118.42 that’s eighty dollars for a virtual gift at the cheapest rate. How Zoosk can justify such an outrageous price for a virtual gift is beyond me. It’s just click spend money, click spend more money. On premium membership all gifts should be free, and charging up to $1.58 for delivery conformation and special delivery up to $2.37 is another rip off. In short Zoosk is a money extraction machine. I sent them an email asking to explain but all I got back from them was a copy paste answer, which did not answer ANY of my questions.